Legal

Privacy Policy

This Privacy Policy explains how Quick Clean Car Wash (“Quick Clean”, “we”, “us”) collects, uses and protects your personal information when you use our services, website and app.

1. Information we collect

Depending on how you use our services, we may collect:

• Contact details: your name, phone number and email address.
• Booking details: your service address, vehicle details (such as make, model, colour and registration/number plate), the package and add-ons you choose, dates, times and any notes you provide.
• Location: if you choose to share it, a GPS location pin to help our team find you. Sharing your location is optional.
• Account information: your login credentials and account activity if you create an account.
• Loyalty and rewards information: points earned and redeemed, and promotional code usage.
• Communications: messages you send us (for example on WhatsApp) and feedback or reviews you provide.

2. How we use your information

• To take, confirm and carry out your bookings.
• To contact you about your booking, including arranging timing and access.
• To process payments and keep records.
• To operate our loyalty programme and promotional offers, and to prevent misuse or fraud.
• To provide and improve our services, website and app.
• To respond to your questions and provide customer support.
• To meet legal and record-keeping obligations.

3. Sharing your information

We do not sell your personal information. We may share it only as needed to run our business, for example:

• With our team members (staff) who carry out your booking — they see the details needed to do the job, such as your name, address, vehicle and any booking notes. They do not need, and we limit, access to information beyond what is required.
• With service providers who help us operate, such as our secure database and hosting providers, who process data on our behalf.
• Where required by law, or to protect our rights, property or safety.

4. Where your information is stored

Your information is stored using third-party cloud services (our database and hosting providers), which may store data on servers located outside Pakistan. We take reasonable steps to work with providers that protect your information.

5. How we protect your information

We use reasonable technical and organisational measures to protect your information, including access controls so that team members see only what they need. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. How long we keep your information

We keep your information for as long as needed to provide our services, maintain records, meet legal obligations and resolve disputes. When it is no longer needed, we take steps to delete or anonymise it.

7. Your choices and rights

• You can ask us to access, correct or update your information.
• You can ask us to delete your account and associated personal information, subject to records we must keep by law.
• Sharing your GPS location is optional — you can use our services without it by providing an address.
• You can opt out of promotional messages by telling us.

To make any of these requests, contact us using the details below.

8. Children

Our services are intended for adults (18 and over). We do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website and app with the “Last updated” date shown above.

Contact us

If you have any questions about your privacy or this policy, you can reach us at:

• Phone / WhatsApp: 0319-3443659
• Instagram: @quick_clean59
• Email: info@quickcleanwash.com
• Service area: Bahawalpur, Pakistan