Legal

Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, rescheduling and refunds work for bookings with Quick Clean Car Wash. It forms part of our Terms & Conditions.

1. Deposit to confirm a booking

• A 50% deposit of the booking price is required to confirm any booking. Your slot is confirmed once the deposit is received.
• The remaining balance is payable on completion of the service.
• Deposits can be paid by cash, bank transfer, JazzCash or Easypaisa. Details will be provided when you book.

2. Cancelling, rescheduling and no-shows

• More than 24 hours before the scheduled start time: you may cancel or reschedule free of charge, and your deposit is refunded or carried over.
• Reschedule within 24 hours of the scheduled start time: a reschedule fee of 25% of the booking price applies.
• No-show (our team arrives and cannot carry out the service because the vehicle is unavailable, access is not provided, or the location is unsuitable or unsafe): the 50% deposit is non-refundable.
• To cancel or reschedule, contact us as early as possible on WhatsApp or by phone at 0319-3443659, or through the app/website if available.

3. If you are not satisfied

• Your satisfaction matters to us. If you are not happy with the quality of the wash, please tell us at the time of handover or as soon as reasonably possible, and within 24 hours of the service.
• Where the issue is something we can put right, our usual approach is to re-do or touch up the affected work rather than provide a cash refund. We will work with you in good faith to make it right.

4. Refunds

• Refunds, where offered, are provided at our reasonable discretion and depend on the circumstances.
• We may decline a refund where the service was carried out as described, where an issue was not reported in time, or where the concern relates to pre-existing vehicle conditions or matters outside our control (see the limitation of liability section of our Terms & Conditions).
• Approved refunds will be made using a reasonable method (for example the original payment method, bank transfer, JazzCash or Easypaisa) within a reasonable period.

5. Subscriptions and recurring bookings

• If you book a monthly subscription or recurring cleanings, individual upcoming cleanings can be cancelled or rescheduled under the same rules above (free more than 24 hours before; a 25% reschedule fee within 24 hours).
• Subscriptions are not automatically recharged or renewed. Nothing is charged again automatically; any continuation or new booking is arranged with you directly.

6. Promotional bookings

Bookings made using a promotional offer or reward code are also subject to our Promotional Offers Terms. Discounts and rewards generally have no cash value and are not refundable as cash.

Contact us

To cancel, reschedule or raise a concern, reach us at:

• Phone / WhatsApp: 0319-3443659
• Instagram: @quick_clean59
• Email: info@quickcleanwash.com
• Service area: Bahawalpur, Pakistan